Distance contract and return of goods

By making a purchase on this website, the Buyer concludes a distance contract with the Seller Ieva Mälmeisteri and agrees on the following:

The Seller undertakes to sell and deliver, but the Buyer undertakes to pay for the goods selected by the Buyer according to the information and quantity of the goods specified in the shopping cart.

When placing an order, choosing the bank transfer payment option, the goods are reserved in the warehouse for 3 days. If payment is not received within these days, the order is cancelled.

After receiving the payment, the Seller sends the goods ordered by the Buyer in the warehouse within 1-2 working days according to the chosen delivery method. We send the goods that are not in stock until they arrive in the warehouse, separately informing the buyer about it.

According to Cabinet of Ministers regulations No. 255 on distance contracts, the Buyer has the right to refuse the goods and return the goods to the Seller within 14 (fourteen) days after receiving the goods, without mentioning the reason for the return. In order to use the right of refusal, the Buyer informs the Seller in one of two ways: 1) in his registered customer profile, in the Return of Goods section, by applying for a return for an item from the order or for the entire order, or 2) by writing an e-mail about the desire to return the received goods, after which the Seller registers a return request .

The Buyer sends the product back to the Seller without undue delay, but no later than 7 days after sending a notice of withdrawal or registering a return request in his registered customer profile. The deadline has been met if the item is sent back before the 14-day deadline (time stamp on the receipt or courier tracking system).

The buyer bears the direct cost of returning the product.

The seller has the right to record possible visual damage to the product and the contents of the package upon receiving the product back.

According to Article 12 of the Law on the Protection of Consumer Rights, the Buyer is responsible for the decrease in the value of the product if the product is used for a purpose other than to clarify the nature, characteristics and operation of the product. The buyer is not responsible for the decrease in the value of the goods, if the seller or the service provider has not informed him about the right of withdrawal in accordance with the regulations governing the protection of consumer rights. By exercising the right of refusal, the Buyer is responsible for the use of the product beyond the intended purpose of testing the nature, characteristics and performance of the product. The buyer is responsible for using the product during the right of withdrawal period, which reduces the value, quality and safety of the product.

The right of refusal cannot be used in the following cases:

- the price of the product depends on the fluctuations of the financial market, which the seller cannot control and which may occur during the right of withdrawal;

- the product is made according to the consumer's instructions or the product is clearly personalized;

- the product perishes quickly or expires soon;

- the buyer has opened the packaging of the product, which cannot be returned due to health and hygiene reasons;

- due to its characteristics, the product is irreversibly mixed with other things after delivery.